According to Karah Salaets, to better have a great idea about users' experience to help you know how to design to fit the user, you have to observe "delight" to guide you to effectively know your users. Below are the steps she defines to help achieve them:
Step 1: Identify Key Moments or Interactions that generate anxiety or confusion. This step according to her explains you as a UX designer identifying or anticipating areas where users may have issues with or are stressed about when going about a task. Hence having identified them, try to design interventions to assist users either by introducing a better approach they can use throughout their user journey to make their interaction now easier.
Step 2: Analyze Comparable Experiences. This next step according to her depicts UX designers identifying some user experiences that are capable of compelling users to avoid interactions with a design and analyzing such experiences to avoid them in your designs. For example, if you are designing a form for users to fill out their details, try to use plain language, and understandable options so users feel at ease interacting with the application.
Step 3: Design to Delight. With Step 1 and Step 2 observed, Karah explains how one can design to delight because users are not Prepared(understanding the task to be completed when they view your design), Competent(Having a simplified design to help them in interaction) and lastly Confident(by following UX design conventions).
Identifying Delight in Context
By Karah Salaets